Knowledge management processes pdf file

Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. The key characteristic of knowledge management is its save it, it will be useful later approach to content. According to rumizen 2002, knowledge management is a systematic process by which knowledge needed for an organisation to succeed is created, captured, shared and leveraged. There are many definitions of knowledge management, but the one we prefer is the simplest knowledge management is the way you manage your organisation, when you understand the value of. Knowledge management is all about applying knowledge in new, previously overburdened or novel situations. The processes of km involve knowledge acquisition, creation, refinement, storage, transfer, sharing and utilization king, 2009. Knowledge management as an important tool in organisational management. No part of this documentation may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying or. There are many taxonomies that specify various kinds of knowledge. Whether youre developing a km strategy or want best practices from organizations with. It refers to a multidisciplinary approach to achieve organisational. This document will introduce a process framework and will document the workflow, roles, procedures, and policies needed to implement a high quality process and ensure that the processes are effective in supporting the business.

Pdf role of knowledge management in human resource. The knowledge processes listed below are based on structured facilitated dialogue to extract and exchange. Knowledge management as a management approach is quickly evolving and advancing and emphasizes on improving performance and organizational processes along with continued. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. Knowledge management is seen by many as structured ways of making knowledge explicit and sharable in a specific context in a specific community. The emerging field of knowledge management addresses the broad processes of locating. The following series of tools and techniques describe how knowledge management can enable people to. Knowledge management is essentially about getting the right knowledge to the right person at the right time. It is currently a decentralized process with each support team responsible for developing and updating knowledge within their discrete areas of.

For a more comprehensive discussion and definition, see my. At the end of the section on knowledge management strategy, a subsection titled knowledge management best practices will summarize all the aspects discussed thus far. Elements of knowledge management in the improvement of business processes. Knowledge management techniques and technologies play an important role in supporting knowledge management processes and activities. This paper addresses the challenges and opportunit ies of creating a knowledge management process. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. At the end of the section on knowledge management strategy. Systems and processes is a comprehensive coverage of km, including the explication and connection of the human and the technical side of the discipline so necessary for. Knowledge management is a surprising mix of strategies, tools, and tech niquessome of which are nothing new under the sun. Analysis of knowledge management within five key areas. Most simply, knowledge management process is how corporations use and take advantage of data andor information they acquire. Pdf emergence of number of business firms today have led to a competition in the business world. International journal of knowledge management, and international journal of knowledge management studies. Knowledge management in theory and practice kimiz dalkir mcgill university.

What is knowledge management a knowledge management. Knowledge management as an organizational innovation has been with us for more than a decade. This chapter providesan overview on how knowledge management supports the army. Processes and systems 2nd annual conference of nigerian library association ebonyi state. Knowledge management is knowledge creation followed by interpretation, knowledge dissemination and use, and. Knowledge management is integra ted into business processes. Systematic management of people, process and technology knowledge. Yale university knowledge management process 3 of 9 introduction purpose this document will serve as the official process of knowledge management for yale university. This report was prepared for the university of alaska office of information technology and the contents are strictly confidential.

Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. Analysis of knowledge management within five key areas 4 issue 6 october 2011 measurement in products and processes, measurement of knowledge value in internal organization, and measurement. The full text of the dissertation can be downloaded from a pdf file. Imagine what your organization would be like if data were managed seamlessly.

Improving the process knowledge transfer is a process that can include. It begins with a brief overview of knowledge management foundations. Characteristics of successful knowledge management initiatives. Technology and people related techniques bring to knowledge. These form the backbone of knowledge management processes as they outline all aspects involved in the actual management of knowledge. New knowledge should be captured and stored appropriately for others to access and learn from. Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the. This in itself may not seem so complex, but it implies a strong tie to corporate strategy, understanding of where and in what forms knowledge exists, creating processes that span organizational functions, and ensuring.